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Return Policy

Returns within 30 Days (U.S. sales only)

Returns are accepted within 30 days of the delivery date. Once your return is received and inspected, we will issue your refund back to the account that was used for purchase. We cannot issue refunds by cash, check, or to an account that was not used for the purchase. 

  • Amazon Customers: Please log in to your Amazon account, find the order and follow the instructions to return the items through Amazon. 
  • Greenguard Equine Customers: Please click here and enter your order information and zip code. Make sure to type your order number exactly as it appears (example: GGEquine200 rather than 200). Select the items you wish to return and continue to generate a return label.

Returns Outside of 30 days 

Exceptions to the 30 day return window are possible in certain situations. Please contact us at to ask if a return is possible. If a return is authorized outside of 30 days, customer is responsible for all return shipping costs. 

International Returns (Sales Outside U.S.)

International returns are allowed within 30 days of the delivery date and customer pays all return shipping costs. Returns outside of 30 days are not accepted. Please contact us at to authorize a return.